Our Policy

Returns & Exchanges

We want you to be 100% happy with your PLSR ACTIVE purchase. If something isn't right, we're here to help.

Change of Mind

We offer returns for store credit on change of mind purchases — including colour, sizing, and style. The following conditions apply:

• Returns must be initiated within 14 days of receiving your order
• Items must be returned in original condition — unworn, unwashed, and unused
• All original packaging and tags must be intact
• Sale items are final sale and are not eligible for return
• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable
• Approved returns will receive a store credit only — no cash refunds for change of mind

Processing Your Return

• Once received at our warehouse, please allow 2–5 business days for processing
• Upon approval, your store credit will be added to your customer profile and applied automatically at checkout — it never expires
• Items that do not meet our return conditions will be rejected and returned at the buyer's expense
• For any issues, contact us at info@plsractive.com with your order number and details

Faulty Items

While we adhere to strict quality control, we understand that on rare occasions a faulty item may slip through. If you believe you've received a faulty item, please email us as soon as possible at info@plsractive.com with your order number and photos of the product and we'll make it right.

Start a Return

Enter your order number and email address below to begin your return.